Privacy Statement

This Privacy Policy indicates National Express Dot2Dot's procedures regarding the collection and use of your personal information in relation to the website (www.dot2.com), email marketing activities and sms marketing activities. If you have any requests or queries concerning your personal information, or would like to be removed from our mailing list then please click here to contact us, or alternatively, write to: Data Protection Officer, 7th Floor, 52 Grosvenor Gardens, London, SW1W 0AU.

This Privacy Policy will inform you in respect of the following:

1. What personally identifiable information is collected from you on the website;
2. How this information will be used;
3. With whom the information may be shared; and
4. What choices are available to you regarding collection, use and distribution of the information.

1. What personal information do we collect?

We will collect the information entered into the registration form when you complete our registration form.

Our system may also automatically record the following information on your visit to our website:

• your browser type (e.g. Netscape Navigator, Internet Explorer)
• your operating system (e.g. Microsoft Windows, Macintosh)
• your IP address (a unique identifier for each connection to the internet)
• your domain name (e.g. yahoo.com, tiscali.co.uk)

This information is automatically collected and does not require your input - the information is used to improve our facilities and to provide you with an optimum website.

2. How this information will be used?

We respect your privacy and may use your information:

To log various usage and statistical information about your use of our facilities to administer the website and gather broad demographic information about users of the site to send you offers and promotion from National Express Limited for marketing purposes - providing you with details of special offers, promotions, new products and services to advise you of changes to our website; and to improve our website, and to customise our website for you based on your demographics.

Our site provides an opt-in and opt-out facility so that you only receive information if you choose to. At any time you can access your account and change your status indicating whether you want to opt-in or opt-out of receiving marketing information. If you choose opt-in status, whenever we send you information, we will always give you the opportunity to request your details to be removed from our marketing list.

3. Who will we share your information with?

We may disclose your Information to:

Our regulators, lawyers and auditors persons where required by law under a court order or subpoena third party service providers or agents acting on our behalf

(Our website may contain links to the websites of other companies that are outside of our control. These websites are not covered by this Privacy Policy. If you access other sites through our website then the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours.)

4. What choices are available to you regarding collection, use and distribution of the information

Your information

Your Information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By law, you are entitled to a copy of the personal information we hold on you.

Opt-Out Procedure

You may choose not to receive any promotional communications from us or our partners. We maintain an opt-out option on our website that you may choose to select at any time, if you do not wish to receive such promotional communications from us or our partners.

Changes / Modification

You may ask us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information. If you would like guidance on how to change the information that we hold on you then click here to send an e-mail, or alternatively, write to: Data Protection Officer, national express Dot2Dot, 7th Floor, 52 Grosvenor Gardens, London, SW1W 0AU

Changes to this Privacy Policy

If we change this policy, we will post the new policy on our home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was collected.

Our Pledge to You