Customer Reviews

As part of our ongoing commitment to customer service, we at Dot2Dot love to get feedback from our customers and find out how they rate our service so that we can continually improve it. Three days after travel, we send all customers who have provided their email address a short survey to complete.

We are delighted with the positive feedback we have received and are pleased to say that over 80% of passengers surveyed rated our overall service as good or excellent and over 85% would recommend us to their friends and family!

Here are just some of the things our customers have said about us:

“Fast, easy, efficient and ON TIME!”

“Very dependable services. Thanks!”

“Thank you for such a convenient, reliable, and competitively priced service. I have already recommended you to several others who may need a London airport transfer.”“Dot2Dot took all the hassle out of travelling from the airport and back again. The drivers were excellent and if we ever return we will definitely be bookingDot2Dot. Thank you.”

“A very impressive and organised service for all of us at WTM 2007.”

“I was extremely pleased with this service and will definitely be using it on my next trips to London. My driver was exceptional - very friendly, helpful and professional. I really enjoyed taking this shuttle and would highly recommend it to all my colleagues and fellow travellers.”

“Fantastic service. Great vehicle and drivers were very nice. Would use again when in London. Thank you.”

“It was perfect. When we return to London we will again use Dot2Dot, as well as refer you to our friends.”

“I have used Dot2Dot four times in the last three weeks. Service without exception was superb and the drivers were very courteous.”

“I used this service going from Gatwick and then back to Heathrow. My daughter is studying in London and I recommended it to everyone I met at her school there. Great job.”

Customer Survey Results

In the February 2008 survey over 95% of passengers surveyed rate the comfort and cleanliness of the service as good or excellent.

Over 90% of passengers of passengers surveyed rate the booking process and driver professionalism as good or excellent.

95% of customers surveyed in February would recommend Dot2Dot.